The LYNXA pumps embody a sculptural and timeless elegance. Their refined pointed toe and 12 cm stiletto heels gracefully elongate the silhouette, creating a confident and sophisticated feminine look.
Designed to move with you comfortably and lightly, they offer a perfect fit and a secure step. Created to enhance evening wear, ceremonies, or special occasions, every detail reflects refinement and sophistication.
Question 1: When does my order become final?
An order is considered final after full payment validation.
After confirmation, you have 24 hours to request a modification or cancellation. After this period, the order is processed and can no longer be modified.
Once shipped, you will need to wait until you receive your item to initiate a return request.
Shopvault reserves the right to refuse or cancel any order in the event of a dispute, incorrect address, suspected fraud or failure to pay.
Question 2: What payment methods can I use?
Shopvault accepts secure payments by credit card, PayPal, and other solutions available on the site. The order is processed only after full payment has been received.
Question 3: What are the processing and delivery times?
Order processing (validation and preparation) takes 1 to 3 business days.
Estimated delivery times vary by area:
These delivery times are indicative and may vary depending on the carrier, destination and customs formalities.
Question 4: What do the fees include for customers in France and the EU?
For deliveries within France and the EU, the fees include:
Question 5: What are the costs for deliveries outside the EU?
For deliveries outside the European Union, any customs duties, local taxes and import fees remain the responsibility of the customer.
Question 6: How do I track my order?
Once your order has been shipped, a tracking number will be sent to you by email when available. Tracking may take 48 to 72 hours to become active.
If your order is shipped in multiple packages, multiple tracking numbers may be provided.
Question 7: What to do in case of a delivery or address problem?
The customer is fully responsible for the delivery information provided.
Shopvault cannot be held responsible for incorrect, incomplete, or invalid addresses.
If the package is returned, reshipment at the customer's expense or a partial refund, less any costs incurred, may be offered.
Question 8: How do I contact Shopvault for an order or tracking question?
You can track your order directly on the Shopvault website or contact our customer service:
📧 contact@merchelyz.com
You can also contact us via the website's live chat.
A response is usually provided within 48 working hours.
Question 1: Can I return an item?
Answer: Yes. You have 14 days from the date of receipt of your order to request a return, in accordance with applicable French and European regulations.
Question 2: What are the return conditions?
Answer: The articles must be:
Question 3: Are returns free?
Answer: Return shipping costs are usually your responsibility.
✅ Exception: For any defective, damaged or non-compliant item, Shopvault covers 100% of the return shipping costs.
Question 4: How to initiate a return?
Answer: Send an email to:
📧 contact@merchelyz.com
with your order number and the reason for the return.
If the item is defective, please attach photos or videos for quick verification. You will then receive return instructions and, if applicable, a prepaid shipping label.
Question 5: When will I be reimbursed?
Answer: After receiving and quality-checking your return, the refund will be processed within 5 to 10 business days via the original payment method. No refund will be issued until the product has been fully inspected.
Question 6: What if my package is returned or lost?
Answer :
Question 7: Can discounted products be returned?
Answer: Yes, unless otherwise stated. Shopvault may offer an exchange or store credit instead of a refund.
Question 8: Can international customers (outside the EU) return items?
Answer: Yes, Shopvault offers a voluntary 14-day return policy.
⚠️ Return shipping costs are your responsibility, except for defective, non-compliant products or delivery errors.
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